Last Updated: July 5, 2025
This Privacy Policy outlines how Septic Tank Guru collects, uses, discloses, and protects your information when you use our website (www.septictankguru.com) or engage our septic system services in Atlanta, GA, and surrounding areas. By using our services or website, you consent to the practices described in this policy. We are committed to safeguarding your privacy and ensuring your data is handled responsibly.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings defined below. These definitions apply whether the terms appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account: A unique account created for you to access certain features or services on our website, if applicable.
- Company: Refers to Septic Tank Guru, based in Atlanta, GA.
- Cookies: Small files placed on your device by our website to track activity and enhance user experience.
- Country: Refers to the United States, specifically Georgia.
- Device: Any device used to access our services, such as a computer, smartphone, or tablet.
- Personal Data: Any information relating to an identified or identifiable individual, such as name, email, or address.
- Service: Refers to our website and septic system services, including maintenance, repairs, installations, and engineering.
- Service Provider: Third-party individuals or companies that process data on our behalf to facilitate services or analyze usage.
- Usage Data: Data collected automatically, such as IP addresses or page visit duration, generated by your use of our website.
- Website: Refers to Septic Tank Guru’s website, accessible at www.septictankguru.com.
- You: The individual or entity accessing or using our website or services.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
When you interact with our services, we may collect personally identifiable information, including:
- Email address
- First and last name
- Phone number
- Address, city, state, ZIP code
- Septic system details (e.g., tank size, service history, or reported issues)
Usage Data
We automatically collect Usage Data when you visit our website, including:
- Your device’s IP address
- Browser type and version
- Pages visited on our website
- Time and date of your visit
- Time spent on pages
- Device identifiers and diagnostic data
For mobile device access, we may collect additional information, such as your device type, unique ID, mobile operating system, and mobile browser type.
Tracking Technologies and Cookies
We use cookies and similar technologies (e.g., web beacons, tags, scripts) to track activity and improve our website. Cookies may be:
- Session Cookies: Temporary files deleted when you close your browser.
- Persistent Cookies: Remain on your device until deleted or expired.
- Necessary Cookies: Essential for website functionality and service delivery.
- Functionality Cookies: Remember your preferences (e.g., login details) for a personalized experience.
- Analytics Cookies: Track usage to improve website performance.
You can disable cookies in your browser settings, but this may affect website functionality. For more details, contact us at Info@septicatl.com.
Use of Your Personal Data
We use your Personal Data for the following purposes:
- Service Delivery: To process quote requests, schedule appointments, and provide septic services like maintenance, repairs, installations, or engineering.
- Account Management: To manage your account, if applicable, and provide access to website features.
- Contract Fulfillment: To execute service agreements, such as septic system installations or repairs.
- Communication: To contact you via email, phone, SMS, or other methods about appointments, billing, or service updates.
- Marketing: To send opt-in newsletters, maintenance reminders, or promotional offers (you can opt out at any time).
- Website Improvement: To analyze usage trends and enhance website functionality and user experience.
- Customer Support: To address your inquiries or requests efficiently.
Sharing Your Personal Data
We may share your information in the following situations:
- With Service Providers: To process payments, collaborate with engineers, or analyze website usage.
- For Business Transfers: During mergers, acquisitions, or asset sales, your data may be transferred (with prior notice).
- With Affiliates: To support service delivery, subject to this Privacy Policy.
- With Business Partners: To offer relevant services or promotions, with your consent.
- With Your Consent: For any additional purposes you approve.
- Public Interactions: Information you share in public areas of our website may be visible to others.
Retention of Your Personal Data
We retain Personal Data only as long as necessary for the purposes outlined in this policy, typically up to 5 years for service records, warranties, and customer support. Usage Data is retained for a shorter period for analytics, unless required for legal or security purposes. We comply with legal obligations for data retention and delete data when no longer needed.
Transfer of Your Personal Data
Your data is processed at our Atlanta, GA, offices and may be stored in other locations where our Service Providers operate. We ensure secure data transfers with appropriate safeguards, regardless of jurisdiction, in accordance with this Privacy Policy.
Deleting Your Personal Data
You have the right to request the deletion of your Personal Data. Contact us at Info@septicatl.com or 404-694-3060 to update, correct, or delete your information. You may also manage certain data through your account settings, if applicable. Note that we may retain some data for legal obligations or dispute resolution.
Disclosure of Your Personal Data
Business Transactions
If Septic Tank Guru is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your data is subject to a different Privacy Policy.
Legal Requirements
We may disclose your Personal Data if required by law or in good faith to:
- Comply with legal obligations (e.g., court orders or government requests).
- Protect our rights or property.
- Prevent or investigate wrongdoing related to our services.
- Ensure the safety of our users or the public.
- Mitigate legal liability.
Security of Your Personal Data
We use industry-standard encryption and security measures to protect your Personal Data. However, no internet transmission or electronic storage method is 100% secure. While we strive to safeguard your information, we cannot guarantee absolute security.
Children’s Privacy
Our services are not intended for individuals under 13 years old. We do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at Info@septicatl.com to request its removal.
Links to Other Websites
Our website may contain links to third-party sites not operated by us. We are not responsible for the content, privacy policies, or practices of these sites. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date. We will notify you via email or a prominent notice on our website before significant changes take effect. Please review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: Info@septicatl.com
- Phone: 404-694-3060
- Website: www.septictankguru.com/contact
- Address: Septic Tank Guru, Atlanta, GA
📍 Serving Metro Atlanta
We proudly serve homeowners and businesses in Canton, Douglasville, Fayetteville, Gainesville, Jonesboro, Lawrenceville, Marietta, Snellville, Stone Mountain, and all areas within a 49-mile radius of Atlanta, including Henry, Gwinnett, Fulton, DeKalb, Cobb, and Rockdale counties.
Thank you for trusting Septic Tank Guru with your septic system needs. We are committed to protecting your privacy while delivering exceptional service.