Welcome to Septic Tank Guru, your trusted provider of septic system services in Atlanta, GA, and surrounding areas. This page outlines our Terms and Conditions and Privacy Policy, detailing how we collect, use, and protect your data, as well as the conditions governing the use of our website and services. By accessing our website or engaging our services, you agree to these terms.
1. Data Collection
We collect the following information to provide seamless septic system services:
- Customer Information: Name, address, phone number, email, and service location when you submit a quote request, schedule a service, or contact us.
- Service Data: Details about your septic system (e.g., tank size, service history, or reported issues) provided through our online quote builder, service forms, or technician consultations.
- Website Usage Data: Cookies, IP addresses, device/browser information, and page interactions to enhance user experience and website functionality.
- Payment Information: Processed securely through third-party payment providers during approved transactions. We do not store credit card details directly.
2. How We Use Your Data
Your information helps us deliver high-quality septic services and improve our platform:
- Process quote requests, schedule appointments, and perform septic maintenance, repairs, or installations.
- Communicate with you about appointments, billing, service updates, or customer support.
- Send educational resources, maintenance reminders, or opt-in marketing materials (you can unsubscribe at any time).
- Analyze website usage to optimize functionality and user experience.
- Monitor service performance and customer satisfaction to maintain our high standards.
3. Data Sharing and Third Parties
- Service Providers: We may share necessary data with trusted third parties (e.g., payment processors, engineers, or permitting authorities) to facilitate services or comply with regulations.
- Legal Compliance: We may disclose data if required by law, such as in response to a court order or regulatory request.
- No Sale of Data: We do not sell or share your personal information for marketing purposes without your explicit consent.
4. Data Storage and Security
- Secure Storage: All customer data is protected using industry-standard encryption and secure storage protocols.
- Retention Period: We retain service history, appointment logs, and quote data for up to 5 years to support customer service, warranties, and insurance documentation.
- Data Requests: You may request access, correction, or deletion of your personal data by contacting us at Info@septicatl.com or 404-694-3060.
5. Cookie Policy
Our website uses cookies to improve performance, track usage for analytics, and enhance your browsing experience. You can disable cookies in your browser settings, but this may limit some website features. For more details, contact us at Info@septicatl.com.
6. Conditions of Website Use
By using our website (www.septictankguru.com), you agree to:
- Provide Accurate Information: Submit truthful and accurate details when requesting quotes or scheduling services.
- Account Responsibility: Maintain the confidentiality of any login credentials or account information, if applicable.
- Prohibited Activities: Do not use our website for unlawful purposes, attempt unauthorized access, or interfere with its functionality.
- Right to Refuse: We reserve the right to decline service requests due to unsafe work conditions, inaccessible tanks, or non-compliance with local regulations.
7. Service Conditions
Our septic services are subject to the following operational conditions:
- Accessibility: Tank lids must be exposed or accessible for pumping, inspections, or repairs. Homeowners are responsible for ensuring clear access for technicians.
- Site Conditions: Inclement weather, flooding, or poor site access (e.g., blocked by vehicles or pets) may delay services.
- Quote Validity: Online quotes are estimates based on provided information and may be revised after an on-site inspection.
- Pricing Adjustments: Final pricing may vary if the scope of work differs from the initial information provided.
- After-Hours Surcharge: A $250 surcharge applies to emergency services performed outside normal business hours (Monday–Friday, 8 AM–5 PM).
8. Liability and Dispute Resolution
- Limitation of Liability: Septic Tank Guru is not liable for damages resulting from improper use of our website, inaccurate information provided by users, or unforeseen site conditions beyond our control.
- Dispute Resolution: Any disputes arising from our services or website use willBEL be resolved through good-faith negotiation. If unresolved, disputes will be handled in accordance with Georgia state law in Atlanta-area courts.
9. Changes to Terms
We may update these Terms and Conditions periodically to reflect changes in our services or legal requirements. The updated terms will be posted on our website with the effective date. Continued use of our website or services after updates constitutes acceptance of the revised terms.
10. Contact Us
For questions about our data practices, service terms, or to request data access/deletion, please contact us:
- Email: Info@septicatl.com
- Phone: 404-694-3060
- Address: Septic Tank Guru, Atlanta, GA
📍 Serving Metro Atlanta
We proudly serve homeowners and businesses in Canton, Douglasville, Fayetteville, Gainesville, Jonesboro, Lawrenceville, Marietta, Snellville, Stone Mountain, and all areas within a 49-mile radius of Atlanta, including Henry, Gwinnett, Fulton, DeKalb, Cobb, and Rockdale counties.
Thank you for choosing Septic Tank Guru for your septic system needs. We’re committed to delivering exceptional service while protecting your privacy and ensuring a seamless experience.